Privacy Policy

Sales Masters International (‘SMI’) aims to provide its customers with the best possible products and service. We are committed to protect the privacy of every person with whom we deal.  To achieve this, we aim to make efficient use of the personal information we collect from our customers.

We also want our customers to have confidence that in handling personal information, we afford that information an appropriate level of privacy, consistent with the National Privacy Principles.

This statement sets out our policy for dealing with your personal information.

What is Personal Information?

Personal Information is any information about you that identifies you, or by which your identity can reasonably be ascertained.

Why personal information is collected by SMI?

SMI collects personal information from its customers and suppliers, or employees or officers of its customers and suppliers, for purposes relating to the products and services it offers. Those purposes include:

• Information obtained to assist in managing client and business relationships

• Responding to enquiries regarding our products and services we offer

• Receiving feedback and dealing with complaints

• Processing orders and administering accounts

• Providing customer support

• Applications for employment

• Marketing and promotional activities

• Product development and market research

• Meeting our regulatory and legal obligations

If we are unable to collect personal information we require, we may not be able to do business with you or the organisation with which you are connected.

How does SMI collect personal information?

Where possible, SMI will collect your personal information directly from you. This may take place in a number of ways, such as when you give us a written order or ask us to provide a product or service over the telephone or internet.

Our Web site may also offer interactive facilities, such as customer enquiry or comment forms, where personal information may be collected. In addition, we may obtain personal information from third parties such as our suppliers.

Regardless of who provides personal information to us, it will always be handled by SMI in accordance with this privacy policy and the National Privacy Principles.

Privacy and our website 

The type of personal information we collect on our website depends on how you make use of the site.

When you visit the site, our host, records your server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies (data sent to your web browser, which generally allows our site to interact more efficiently with your computer). If you disable the use of cookies, your use of our site may be affected. Information collected about your visit to our site is retained for statistical and website development reasons and is not in a form which would enable us to identify you.

When visiting our site, you will not be required to provide us with any personal information unless you request information about a SMI product or service or respond to a SMI competition or promotion or applying for a job. In that case, we will ask you to provide contact details along with other information required to respond to your request.

If you send us an email

If you send us an email containing personal information, we will take reasonable steps to ensure the confidentiality of that information. We may also monitor email for legal compliance purposes. We may disclose your personal information for the purposes in which it is primarily held or for a related secondary purpose.  

We contract out some of our services from time to time.  Our contractors may see some of your personal information.  Contractors could include I.T. Contractors, payroll, accounts payable and other Accounting/Clerical/Consulting staff.

Although we take steps to protect information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your personal information to us in this manner you may prefer to contact us by any of the other means set out below.

Additional information

If you would like more information about SMI’s approach to privacy, please contact info@salesmasters.com.au

Third Party Websites

Our website may contain links to Web sites which are owned or operated by third parties independent of SMI including websites owned or operated by SMI dealers and by our service providers. Those Web sites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices.

Contact Us

You can contact SMI by telephoning us on (07) 3852 2899.